Forsaking William's silver pen this time, Giles has a festive theme for this post.
In hotels and restaurants, colleagues are like family. Actually, many hospitality employees spend more time with their colleagues, and are closer to them, than their own family!
At Christmas time, hospitality is one of the industries where you actually work on Christmas Day.
concierge confidentiality
Hotels, restaurants, catering and food and beverage blog- from a long serving industry insider
Monday, 22 December 2014
Friday, 5 December 2014
Shift Leaders: An Appreciation
A person often overlooked in bars,
restaurants, cafes and lounges is the long suffering Shift or Team Leader. However,
the role they play is vital.
Quite a few paces for various reasons (mainly
due to size of establishment and size of workforce) do not have one. However,
either officially appointed or unofficially recognised as such, the Shift or Team
Leader of real concern to the supervisor or manager.
Friday, 28 November 2014
'Education, education, education'
Increasingly, the young of today are
being encouraged and urged to get further education. Many turn to studying hospitality
management, travel and tourism, and related courses, as a stepping stone to a career
in hospitality.
Giles’ advice is simple: don’t study
hospitality, or travel and tourism, or related.
Thursday, 20 November 2014
Cooks & Chefs: A Tribute
Giles has learnt the patience and tact,
and the ability to conceal his feelings that comes with several years in the
hospitality industry. However, there are some things that really annoy him, and
which he can be (quite surprisingly) vocal about.
Tuesday, 18 November 2014
'There AreTwo Types Of Manager...'
Several years ago, a as relatively new
food and beverage supervisor, Giles had the opportunity to work under a very
unorthodox F&B manager. He was only at that hotel for a few months, but he
learned a great deal from Mr. C. He still remembers several management
principles and words of wisdom.
Friday, 14 November 2014
'Is service charge included?'
Tipping; the source of many heated
discussion in the industry. Tipping (including tronc, service charges,
gratuities, auto grats, and all the other forms of tips) varies from
establishment to establishment, and from country to country.
Tuesday, 11 November 2014
Cooking: A Man’s Job?
In a characteristic
hot headed and frankly honest manner typical of many top chefs, Tom Kerridge
raised more than the temperature of the kitchen with some remarks he made
during the Cheltenham
Literature Festival in October.
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