Lunch for Two- with a side order of Security

In hotels, the guest is always king. Whatever their requests, requirements, or demands, they are always complied with, to the best of the staff’s abilities, though. Nothing is too big, or too small. Be it a coffee to be made to exact specifications, or a music mogul’s PA sending over a 30 page memo of her principal’s’ requirements, hotel staff are always happy to oblige even the most strangest of requests.

Such requests can be banal, trivial, complex and complicated, downright bizarre, or just strange. Giles has a whole range of such requests from his years in the industry.

Hospitality as a Career

Inevitably, our talks turn to hospitality as a career choice. Giles laughs at me; ‘William, you could write a whole blog on that one alone’.

‘Interesting idea that that is, Giles, but for the time being shall we just limit that to a post or so. Say, 500 words?’

'I’ll try.’

Pre wedding tension- for the staff, not the guests!

In some hotels, sometimes the boundaries between roles and job descriptions can be very blurred indeed. In smaller hotels, one person can end up doing several roles.

Giles illustrates this with a humorous anecdote from his days at a small national chain of boutique hotels. A wedding been laboriously arranged. Hosted in the hotel itself, as per the package agreed, many of the party were staying ion the hotel itself, with various function rooms given over to the wedding itself, the reception, etc.